1. Order Processing Time

  1. All orders are processed within 3-4 days after payment is received.

  2. Orders are not processed, shipped, or delivered on weekends or public holidays.

  3. During high-volume periods (sales, festive seasons, launches), processing may take slightly longer.

If there is a significant delay in processing your order, we will contact you via email or phone.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

Standard Shipping:

  Delivery time: 3-4 days after dispatch

Express / Priority Shipping (if applicable):

  Delivery time: 3-4 days after dispatch

Estimated delivery times are provided for guidance only and may vary due to factors beyond our control (courier delays, weather, local holidays, etc.).

3. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

You may set up something like:

  Standard Shipping: ₹[amount]

  Free Shipping: On orders above ₹[amount]

  Express Shipping: ₹[amount]

Any promotional free shipping offers will be clearly mentioned on our website or at checkout.

4. Shipping Areas

We currently ship to:

  Domestic: All major locations within India

If your location is not available at checkout, please contact us at supportwuhDird.com and we’ll try to assist.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes:

  Your tracking number

  A tracking link (if provided by the courier)

Please allow up to 24–48 hours for the tracking information to update.

6. Address Accuracy & Failed Delivery

Please ensure that your shipping address, pin code, and contact details are entered correctly at checkout.

We are not responsible for:

  Orders delivered to an incorrect address provided by the customer

  Delays caused by incorrect or incomplete addresses

If a package is returned to us due to an incorrect address or failed delivery attempts:

  We can reship the order after confirming your address,

  Additional shipping charges may apply for re-delivery.

7. Delayed or Lost Shipments

While we work with trusted courier partners, occasional delays may occur due to courier issues, weather, or other factors.

  If your order is significantly delayed beyond the estimated time, please contact us at support@wuhdird.com with your order number.

  If your package is lost in transit, we will coordinate with the courier to investigate and, where applicable, arrange a replacement or refund as per our internal policy.

8. Damaged Packages

If you receive a package that appears damaged or tampered with:

  1. Please take clear photos of the outer packaging and the products, and

  2. Contact us atsupport@wuhdird.com within 3-4 days of receiving your order.

We will review the case and guide you on the next steps, which may include a replacement or partial/full refund depending on the situation.

9. Customs, Duties & Taxes (for International Orders)

For international orders:

  Your order may be subject to import duties, taxes, and customs fees imposed by your country.

  These charges are not included in our product price or shipping fee and are the customer’s responsibility.

Please contact your local customs office for more information on potential charges.

10. Change or Cancellation of Shipping

If you need to change your shipping address or cancel your order, please contact us as soon as possible at [support email] with your order number.

  Changes or cancellations can only be made before the order is shipped.

  Once shipped, the order cannot be modified or cancelled.

11. Contact Us

For any questions related to shipping, please contact us:

  Email: support@wuhdird.com